Privacy Policy

1. Who We Are

This Privacy Policy applies to Rosemead Artificial Grass Installation ("we," "us," or "our"), a local service business located at 3812 Ivar Ave, Rosemead, CA 91770. We operate the website at rosemeadartificialgrass.com and can be reached at team@rosemeadartificialgrass.com.

2. Information We Collect

We collect information in two ways:

Information you give us directly

When you fill out a contact form, call us, or send us an email, you may provide your name, phone number, email address, property address, and details about the project you are requesting. We only collect what you choose to share.

Information collected automatically

When you visit our website, standard web server logs and analytics tools may record your IP address, browser type, referring URL, pages visited, and time spent on the site. This information is used in aggregate to understand how visitors use the site and to improve its performance. We may use tools such as Google Analytics for this purpose.

3. Cookies

Our website may use cookies - small text files stored on your device - to remember your preferences and improve your browsing experience. Analytics tools we use may also set cookies. You can disable cookies in your browser settings at any time. Disabling cookies may affect the functionality of some features on the site.

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests
• Schedule and perform on-site estimates and project work
• Send you information related to your project or our services
• Improve and maintain our website
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. How We Share Your Information

We do not sell your personal information. We may share it in limited circumstances:

• Service providers: We may share information with trusted third-party tools (such as our contact form provider or email platform) that help us operate our business. These providers are required to handle your information securely and only for the purposes we specify.
• Legal requirements: We may disclose your information if required by law, court order, or government authority.
• Business transfers: If our business is sold or merged, your information may transfer to the new owner as part of that transaction.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to maintain business records, or as required by applicable law. Contact form submissions and project records are generally retained for up to five years. You may request deletion of your information at any time by contacting us (see Section 8).

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses HTTPS encryption for data transmission. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to certain legal exceptions
• Opt out of any marketing communications we may send

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us at team@rosemeadartificialgrass.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Children

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: